This time, before Darcie could speak, Stella stepped forward and said gently, “Mrs. Esper, I apologize for your unpleasant perfume testing experience with US today. Not only did we take up your afternoon, but we also did not manage to get you a perfume you liked. I’m truly sorry for what happened.”
She took a deep bow and said, “Thank you for supporting Caline over the years.
It’s our fault for not meeting your expectations today. Please take this bottle of ‘Dream Weaver’ as our apology to you. I hope you can accept it.
“I’ll help you process the cancelation right away. Of course, after this, any aftersales-related issues with the products you purchase from US will still be entertained, and you’ll still be treated as our VIP client. This is the least we can do.”
Grace paused, and she looked at Stella from head to toe. She was somewhat surprised that Stella did not try to persuade her or even please her. Everyone in the company, including Darcie, had been trying to subtly flatter her in their conversations with her.
Shopping was supposed to be happy, and all Grace wanted was a clear and firm apology.
Clearly, neither Darcie nor Jaylene had given her that. Although they both talked about compensating her, neither of them directly admitted their mistake and even added “no matter what” while speaking to her, as if she was making a fuss for no reason.
It was their fault. Grace just could not figure out why it was so difficult for them to admit it.
However, the fact that Stella did not dodge responsibility made her feel a lot better about the situation.
Stella also noticed that she had a keen eye for ‘Dream Weaver.’ Although Grace could easily afford it, she was still impressed by Stella’s willingness to spend such a huge amount of money to uphold Caline’s reputation.
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