Practicing Medical Skills in a Small Clinic novel Chapter 656

Chapter 656: Chapter 301: Everything Goes Smoothly, Hiring Customer Service

"Hey!"

The voice of a slightly dazed courier who hadn’t fully woken up came through the phone.

It’s quite exhausting doing this job, finishing late and rising late; it’s understandable.

"Cai Qiang?"

"Yes, who are you?"

"I’m Li Jingsheng, the owner of Sunshine Clinic."

"Oh, oh, it’s Boss Li, hello, hello. Is there anything you need?"

"My clinic has started an online medication business, and I want to use your service for delivery."

"Sure! I often deliver packages to you and we know each other well. You’ll definitely get the best price if you use me for your courier needs."

Hearing that a customer wanted to use him for continuous business, the courier was instantly overjoyed.

"What’s the current rate for sending a package?"

Li Jingsheng was most concerned about price and timing.

"For regular customers, it’s ten bucks within the province and twelve outside. The base weight is one kilogram."

This price was quite a bit off from the rates Secretary Qu had informed him of.

Sending one package would cost six or seven bucks more, which Li Jingsheng couldn’t accept.

"Never mind, I’ll ask others."

Li Jingsheng understood the situation, intending to give a nod to this fairly familiar courier, but the quoted price was a bit shocking. He decided to look elsewhere.

Exploitation of acquaintances is what he despises most.

"Hey, hey, no need to rush! I was talking about regular customers, those who only send a single package. You are a long-term cooperative customer, surely the price will be much more favorable."

"How much per package?"

This guy was being crafty, talking for ages without mentioning the unit price.

"How many pieces can you send a month?"

"This I’m not quite sure of. Since last night, there seem to be seventeen orders." Li Jingsheng had checked this morning, selling seventeen orders in total.

Selling medication online was beyond his wildest expectations.

Of course, it might also be because it was trending recently and gained some fame.

There’s also the possibility that Sunshine Clinic had built up a reputation in drug sales over the last few months of effort.

"What? You just opened it yesterday and sold so many? Then you might have at least five hundred to six hundred orders a month, or more! Let’s do this, I’ll talk to my manager and we’ll sign a cooperation agreement. For over three hundred orders a month, we can basically do five bucks within the province and six for some provinces. Two remote areas might be slightly more expensive. You can ask any courier company and our prices won’t be beaten."

This time, he spoke with a bit more sincerity.

Li Jingsheng was fairly satisfied.

"And if it’s over a thousand orders a month?"

He asked further.

"The higher the volume, the better the discount. If you can reach over a thousand orders a month, we can essentially give you four bucks per order. But this isn’t entirely up to me; I’d need to talk to our manager. I’m just giving you the inside scoop."

"My deliveries have timing requirements, when can your manager come over to sign the agreement?"

"He probably isn’t up yet, I’ll try calling him. Anyway, it won’t delay your shipment. You can pack everything first, and I’ll come to pick them up."

The courier arrangement was easily settled.

Li Jingsheng realized that when the business volume increased, many things could be resolved with ease.

After the call, he was still somewhat uneasy about customer service while having breakfast.

He went upstairs to check Han Siying’s work.

Customers without special requests didn’t need a reply, just set an automatic response.

Her responses were decent, not exactly professional, but at a competent level.

Being a customer service rep doesn’t require high culture standards.

Having her, a medical student, do this job was a bit of a waste of talent.

"For customer inquiries, respond promptly. Our Sunshine Clinic aims to become a major brand, we mustn’t engage in verbal conflicts or arguments with customers."

Li Jingsheng instructed.

"Rest assured, master! If I dare to insult customers, wouldn’t you strip my skin?"

In her spare time, she started exploring online for template responses. Then modified them into quick replies.

A brilliant person handling such tasks makes all the difference.

She had made significant contributions to Sunshine Clinic.

Li Jingsheng returned downstairs to attend to clinic duties with peace of mind.

Busy until after nine, the courier company manager arrived.

A rather hefty boss.

The belly fat stretched the shirt high.

This successful courier boss heard of those who had lost it all.

The negotiation went smoothly.

The opposite party could expand business, naturally having exceptional abilities.

He directly stated, Li Jingsheng’s courier fees would be settled monthly.

If within three hundred pieces, it’s five bucks each, some outer provinces six bucks. Over three hundred directly gives four bucks each.

If over three thousand pieces a month, an additional fifty cents off.

Li Jingsheng was highly satisfied.

Amazed at the shipping costs, bulk dispatch discounts were incredibly cheap.

This boss was smart, surely knowing Sunshine Clinic’s current fame.

So simply offering a deal, aiming to establish long-term cooperation.

They signed the cooperation agreement, affixed seals and fingerprints, meaning the agreement was reached.

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