Practicing Medical Skills in a Small Clinic novel Chapter 660

Chapter 660: Chapter 303: The Soul of the Clinic, Director Hua’s Reminder

Just like that, both employees were retained by him.

If there are no issues after the trial period, he will hire two customer service representatives.

Coincidentally, the packaging and shipping work also needs manpower.

By the time it was evening and work was done, Li Jingsheng went to the second floor to check the online medicine sales. Xiaogao was very curious about this and followed along to take a look.

"Lin Xiuwen, how many orders have we sold in total?"

"From last night until now, there are 131 valid orders, and 9 orders requested refunds after purchasing. I have summarized their reasons for refunding."

She handed a summary of refund reasons to Li Jingsheng for review.

"Four of the orders were worried that we are not legitimate and fear that we are imposters. We can only try to explain it well. Among the remaining five, there was a customer who bought twice and refunded twice, saying they just didn’t want it anymore."

After reading the refund summary, Li Jingsheng was somewhat speechless.

"I left a message for that customer, asking why they didn’t want it anymore, but they didn’t reply to me. As for the four who feared we were impersonating Sunshine Clinic, I explained the situation, but they totally didn’t believe it."

Lin Xiuwen felt rather helpless about this.

"It’s okay, take it slow. Summarize more experiences, and it’ll definitely get better and better. I can see you’ve put your heart into your work."

Li Jingsheng affirmed her work.

In total, selling over 130 orders was quite a satisfactory result.

After all, it was only the first day.

He took a look and noticed that most sales were on a certain platform. Perhaps it was related to the fee he paid, which provided a certain amount of traffic support.

Another platform also sold quite a lot, and the average order value was quite high.

This was somewhat surprising to Li Jingsheng.

After all, in his impression, this e-commerce platform was always known for low prices. When it comes to buying medicine, people tend to choose platforms that seem more legitimate.

It seems that this platform managed to penetrate the market very well.

The majority of people buying health supplements are over forty, so it actually sold better on this platform.

On another platform, a total of only seven orders were sold.

Is this a case of getting what you pay for?

On this platform, he didn’t choose a flagship store, but opened a regular shop.

There were almost no costs involved.

It’s just that the sales were somewhat disappointing.

"Dr. Gao, now that we have customer service and shipping sorted, you are our clinic’s sales hero and veteran. If the online business marketing were handed to you, would you be able to handle it?"

Li Jingsheng always valued Xiaogao greatly.

Letting online sales grow on its own is definitely not a long-term strategy.

However, Li Jingsheng was also a little worried that Xiaogao might have thoughts if he hired an operations person.

Moreover, he had promised long ago to make Xiaogao the business director of Sunshine Hospital in the future.

"I am not skilled in online business marketing. But if you’re willing to give me an opportunity to try, I can also make an effort. Anyway, the offline business has stabilized, and I have ample time after work every day to study and catch up on e-commerce marketing knowledge."

Xiaogao was very impressed after seeing that the online business sold over 130 orders on its first day.

He had a strong premonition that online business might very well surpass offline sales in the future.

After all, the coverage areas of the two are entirely different.

Offline sales currently only cover a large section of the Old Street of South City.

As the clinic’s reputation continues to rise, although the coverage area is expanding, there are still regional limitations.

No matter how you look at it, capturing half of Jiangli City’s potential customer base would already be quite good. Imagine, for the sake of buying two boxes of health supplements, nearby drugstores offer the same brand at similar prices. Who would foolishly take a bus or drive an hour to Sunshine Clinic to buy them?

That’s very unrealistic.

So, online business will definitely be a big trend in the future.

And it can cater to a nationwide customer base, which is a very large base indeed.

"Starting today, I’ll leave the online medicine sales business to you. If there are any problems, report them to me promptly so we can solve them together. These two customer service girls are quite good, and you can also focus on training them. After all, a soldier who doesn’t want to become a general is not a good soldier. If they can grow in their roles, they might take on higher positions in the future."

These words from Li Jingsheng made the two customer service girls extremely excited.

Inside, they felt as if they were fueled with adrenaline.

In the art of drawing big pictures for motivation, Boss Li is probably second to none.

Tang Ping, Xiaogao, were all similarly influenced by him.

"Everyone work diligently and remember one thing: always take each customer seriously. Make sure to cautiously address any after-sales issues; the brand image of Sunshine Clinic depends entirely on you to maintain. If you expand the baseline well enough, all three of you will definitely get promotions and raises. Mess it up, and you’ll lose your means of livelihood."

These basic truths are understood by everyone.

Li Jingsheng told them once more.

The two newly hired customer service girls, from their manner of speaking, eyes, and attire, seemed to be earnest and honest women.

As for their character, that’s something that will only be known after more interaction.

...

The next day, Li Jingsheng went to work at the second hospital.

The clinic was managed by a crowd of employees.

Initially choosing to work at the second hospital, the plan was to have the opportunity to enhance medical skills, learn more medical techniques, and also gain the identity of a doctor at the second hospital, even receiving its protection.

Now all these goals have been achieved.

And have far exceeded expectations.

There is also a hidden benefit: training the independence of everyone at the clinic.

With Li Jingsheng not at the clinic, it forces them to learn to be independent.

They can’t always rely on the boss for everything.

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