Gu Yongjie continued, "For major clients—for instance, those who spend over three thousand yuan a month at White Wing—we still offer no-questions-asked returns, even if the return affects the product's resale."
After hearing this, Bai Lu nodded repeatedly, taking the information to heart.
"Regarding the malicious abuse of the no-questions-asked return policy I mentioned, in such cases, we must stand firm. For example, if someone makes no-questions-asked returns for several days in a row and their monthly spending is very low, we will deem it a malicious return!"
"In such situations, we will reject even their legitimate returns and find reasons to claim they have affected the product's resale," Gu Yongjie explained.
"What if they persist and won't let it go?"
"Generally, we report it to the authorities. People who make malicious returns are usually a bit scared; they have guilty consciences, don't they?" Gu Yongjie said with a smile.
Bai Lu nodded silently.
"Student Egret, how much did you remember?"
However, at that moment, Luofeng's voice sounded.
Bai Lu froze. Am I hearing things? she wondered.
Lately, Bai Lu had indeed been experiencing auditory hallucinations.
Occasionally, in a crowd, she would hear a voice that sounded like Luofeng's and would look around, only to search in vain, unable to find him.
But this time, Luofeng's voice sounded the clearest and most real.
Bai Lu couldn't help but turn towards the sound. Before she could greet him, Gu Yongjie had already spoken.
"Boss Luo, you're here?" Gu Yongjie said politely.
Luofeng nodded slightly.
Gu Yongjie tactfully took his leave.
Luofeng looked at Bai Lu. "How much of what the manager just said did you remember?"
"I..." Bai Lu's heart thrilled secretly. She loved hearing Luofeng's voice; even just watching him like this was wonderful.
"I remembered everything!" Bai Lu said.
"Oh?" Luofeng was surprised. Is this Bai Lu really that formidable? But considering her academic performance, it seems understandable; after all, she truly is very capable.
"Really!" Bai Lu said simply.
"How's your mother doing?" Luofeng changed the subject.
A happy smile spread across Bai Lu's face. "My mother is recovering very well!"
"That's good. Once your mother is a bit better, have her come work at the supermarket too," Luofeng said.
The profitability of White Wing had surpassed expectations. Not only did Luofeng not need to subsidize it, but it was actually generating a significant profit.
Based on the previous year's performance, White Wing was projected to earn at least three million yuan in profit this year.
With such a level of profit, bringing Baihua in to work wouldn't be an issue at all. After all, one more Baihua? How much would that really add to the wage costs? According to White Wing's salary structure, Baihua, just starting, would only be six thousand yuan.
"Student Luo..." Bai Lu began, then hesitated, looking at Luofeng.


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