"I don't know what Microblog is. I am too old to keep up with the trend. All I know is that I have been working in the kitchen for decades and that no mosquitoes can fly into it. I can’t figure out where the fly came from. But since it has happened, I won't deny it and pass the buck to others."
He Hua was a straight-forward person, who was already at retirement age, but because he loved his job, he had been reluctant to retire from his position.
Because of his rich experience and rigorous working attitude, Olive was also reluctant to let him go.
"What about you? Manager Wang, what's all about your violent handling?"
Wang Shengsi complained of being wronged, "I didn't do anything violent. I apologized to them in a good manner and wanted to change that dish with a new one. I promised that the meal would be free of charge. The customers agreed. But when I was about to remove that dish, they deliberately reached out and knocked it over. Then they said that I wanted to destroy the evidence. Moreover, the shooting angle in that video is unfavorable for me. So, I can't explain it."
He Hua said, "I have to speak for Manager Wang. Although we always disagree on some things, this time, it is really not his fault. I think those two customers intentionally caused us trouble."
"Then you mean, that fly was brought in by themselves?" Who would be so boring to do such a dirty thing?
"I didn't say that." He Hua said.
"Do we have any information about those two customers?" Olive asked.
Wang Shengsi replied, "No, they left angrily after making a fuss."
"What do you guys think about how to deal with this matter?" Although she knew that this incident would not have a destructive impact on Angel Holiday Hotel, and many netizens took sides with the hotel, the hotel's business would be affected if this matter couldn't be settled properly.
Wang Shengsi said, “Since they spread this matter on Microblog, we will use Angel Holiday Hotel’s official Microblog account to clarify it. We'll restore the truth at the time. When this incident happened, they were not the only customers in our hotel. The others are witnesses..."
Olive rubbed her forehead, "It would be great if the truth is so easy to restore. Whether this matter is the negligence of your catering department or a trouble that those two customers deliberately caused, it was a fact that there was a fly in the food. Anyway, it is the responsibility of the hotel and the fault of your work."
"I see." The two men said at the same time.
"I hope that while you are stating clearly what happened, you will also make a deep review of your own work mistakes. And... "Olive looked at He Hua after a brief silence, "I wonder if, after this incident, the kitchen could have an open day every week and make a commitment to our guests about food safety and sanitation."
"This is a very good idea. We are willing to accept the supervision of customers. It's okay even if every day is an open day." He Hua expressed his approval with slight anger. He had worked in the kitchen all his life, and he didn't feel good being questioned. However, he had some concerns, "Should we place limits on the number of visitors? If everyone wants to visit our kitchen, we can't work."
"You can discuss it with Mr. Wang. I don't want the open day to be just a show." Olive emphasized.
At the time, there were many weird marketing methods and endless tricks. Consumers fell for them at first, but then they gradually saw through them and stopped believing them.
He Hua got used to it, and blurted out, "I don't want to be in any show. I'm not an acting graduate."
"Okay, I hope to see your specific plan as soon as possible."
The apology, review, and statement in Angel Holiday Hotel's official Microblog account were quickly forwarded this afternoon. When people did something wrong, the important thing was to have a good attitude, rather than blindly arguing or avoiding, or even refusing to admit it, especially companies and enterprises.
Angel Holiday Hotel’s attitude was sincere. It responded on the same day and its apology was accepted by many fans and netizens. However, Olive found that the critics did not seem to decrease. Instead, they tended to increase. Even some well-known people she had heard and known participated in this incident, and there were netizens hired to leave fake comments under Angel Holiday Hotel’s apology. It seemed that all of these people tried to make this incident a trending topic.
What made Olive wondered was the purpose of the person who hired these netizens to leave fake comments.
Seeing Ivy online, Olive clicked on the dialog box. For network problems, she had to consult professionals.
"Ivy, can you do me a favor?"
"Go ahead."
"Check a Microblog blogger named Kevin and find out who he is."
"What happened?"
"You'll know after you see his post."
"Okay, I'll get back to you as soon as I can."
"Thank you."
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